1. Introduction
These Terms & Conditions govern your use of the TripReservations.co.uk website and the travel reservation assistance we provide. TripReservations.co.uk is an independent reservation assistance service that helps you request flight, hotel and car rental reservations through a trusted network of travel suppliers. We are not an airline, an online travel agent, a hotel chain or a vehicle rental company, and we do not claim any official partnership or accreditation with those organisations.
By accessing this website or submitting an enquiry, you confirm that you have read, understood and accepted these Terms & Conditions. If you do not agree with them, please do not use our website or request our services.
2. Our Services
We provide travel reservation assistance across flights, hotels and car rentals. Working with our supplier network, our reservation specialists help you find and request travel arrangements that suit your requirements. Our services include:
- Flight reservations — assistance with domestic and international flight requests, including one-way, return and multi-city itineraries.
- Hotel reservations — assistance with accommodation requests across a wide range of domestic and international destinations.
- Car rental reservations — assistance with vehicle requests for airport, city, weekend, long-term and business travel.
- Business travel — support for companies and business travellers arranging flights, accommodation and vehicles for work.
- Group travel — assistance with reservation requests for corporate groups, families and other parties travelling together.
All travel services are provided by independent suppliers. Our role is to assist you with your reservation request and to provide customer support; we do not own, operate or control the flights, accommodation or vehicles themselves.
3. Reservation Requests
When you submit an enquiry, you are asking us to assist you in requesting accommodation through our supplier network. Submitting an enquiry does not create a confirmed booking and does not guarantee availability, pricing or confirmation.
All reservation requests are subject to supplier availability at the time the request is processed. Accommodation, room types and rates that appear to be available when you enquire may no longer be available when we attempt to confirm your reservation.
4. Pricing
Prices quoted are indicative and may change until your reservation is confirmed by the relevant supplier. Rates are determined by the accommodation supplier and are influenced by availability, demand and the specific conditions of each reservation.
- Applicable taxes, supplier fees and charges may affect the final price.
- Optional services and extras, where selected, are charged in addition to the room rate.
- Any service fee we charge for our assistance will be communicated clearly before your reservation is confirmed.
5. Payments
Where a reservation requires payment, this may be required before the reservation is confirmed. The accepted methods of payment depend on availability and may include major debit and credit cards and other supported payment options.
Payments are processed using secure technology intended to help protect your information during the transaction. You are responsible for ensuring that the payment details you provide are accurate and that you are authorised to use the chosen payment method.
6. Booking Confirmation
A reservation is confirmed only when all of the following have taken place, where applicable:
- Any required payment has been received;
- The accommodation supplier has accepted the reservation request; and
- A written confirmation has been issued to you.
Until a confirmation has been issued, no contract for accommodation exists and the reservation should not be treated as guaranteed. Please review your confirmation carefully as soon as you receive it.
7. Customer Responsibilities
When requesting our services, you agree to:
- Provide accurate, complete and up-to-date information for every traveller;
- Review all reservation details, including names, dates and accommodation particulars, and notify us promptly of any errors;
- Hold valid passports, visas and any other travel documents required for your journey; and
- Comply with all applicable travel, entry and health regulations for your destination.
We cannot accept responsibility for problems arising from inaccurate information or from a failure to hold the correct travel documents.
8. Changes & Cancellations
Requests to change or cancel a confirmed reservation are subject to the policies of the relevant accommodation supplier. Some reservations are non-refundable or carry restrictions that limit changes.
Fees, penalties or rate differences may apply to any amendment or cancellation. We will assist you in requesting a change or cancellation and will confirm any applicable charges before proceeding wherever possible. Further detail is available in our Refund & Cancellation Policy.
9. Refunds
Refund eligibility is determined by the accommodation supplier’s refund and cancellation policy applicable to your reservation. Where a refund is due, we will assist you in requesting it from the supplier wherever possible.
Processing times vary depending on the supplier and your payment provider. Please refer to our Refund & Cancellation Policy for further information about how refunds are handled.
10. Supplier Responsibility
Accommodation is provided by independent third-party suppliers. Our role is to provide reservation assistance and customer support; the delivery of the accommodation and the standard of the stay are the responsibility of the supplier.
The supplier’s own terms and conditions apply to your stay in addition to these Terms. We recommend that you review the supplier’s conditions carefully before confirming any reservation.
11. Travel Documents
It is your responsibility to ensure that you hold all documents required for your trip, including valid passports, visas, identification and any health or entry documentation required by your destination. Requirements can differ by nationality and can change at short notice.
We are not responsible for any loss, cost or inconvenience arising where you are unable to travel or check in because the necessary documents were not held.
12. Website Availability
We aim to keep this website available and accurate, but we do not guarantee that it will be uninterrupted, error-free or free from viruses. The website may be temporarily unavailable for maintenance, updates or reasons beyond our control.
Information published on this website is provided for general guidance and may be updated without notice.
13. Intellectual Property
All content on this website, including text, graphics, logos, images and layout, is owned by or licensed to TripReservations.co.uk and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute or otherwise use any content from this website without our prior written permission, except as permitted for your personal, non-commercial use of our services.
14. Limitation of Liability
To the maximum extent permitted by law, TripReservations.co.uk shall not be liable for any indirect, incidental or consequential loss arising from the acts or omissions of an accommodation supplier, from travel disruption, or from your use of this website or our services.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including any liability that cannot be excluded or limited under applicable law.
15. Force Majeure
We are not liable for any failure or delay in performing our services that results from events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, severe weather, fire, flood, epidemics or pandemics, acts of government, strikes, civil unrest, war, terrorism and the failure of supplier or telecommunications systems.
16. Customer Support
Our customer support team is available to help before, during and after your reservation request. You can reach us by telephone, email or the online enquiry form during business hours. We are committed to resolving any questions or concerns promptly and professionally.
17. Chargebacks
If you have a concern about a payment or reservation, please contact our customer support team before initiating a chargeback with your bank or card provider. Many issues can be resolved quickly and directly once we are aware of them.
Raising a chargeback without first contacting us may delay the resolution of your query. We reserve the right to contest chargebacks that we believe have been raised without a valid reason or before we have had the opportunity to help.
18. Privacy
We handle your personal information in accordance with our Privacy Policy, which explains what information we collect, how we use it and the rights available to you. By using our services, you consent to the processing of your information as described in that policy.
19. Governing Law
These Terms & Conditions are governed by, and construed in accordance with, the laws of the jurisdiction in which the company is registered. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
20. Contact Us
If you have any questions about these Terms & Conditions or would like assistance with a reservation request, please contact us and our customer support team will be happy to help.