1. Introduction
TripReservations.co.uk(“we”, “us”, “our”) provides independent hotel reservation assistance through a trusted supplier network. We are not an airline, hotel chain, online travel agent or car rental company, and we act as an intermediary that helps you request and arrange accommodation reservations.
This policy applies to information collected through this website and when you contact us or ask us to assist with a reservation. We aim to handle your personal information in line with applicable UK data protection law. Please read this policy alongside our Terms & Conditions and our Cookie Policy.
2. Information We Collect
We collect the information you give us so that we can respond to your enquiry and assist with a reservation. Depending on how you use our service, this may include:
- Your name and the names of other travellers included in a reservation request
- Contact details, such as your email address and telephone number
- Billing information needed to process a reservation payment
- Travel preferences, such as destinations, dates, room types and special requirements
- Reservation details relating to the accommodation you ask us to arrange
- The content of your enquiry messages and any correspondence with our team
When you visit our website, we also collect limited technical information automatically. This may include your IP address, browser type, device information, cookies and similar technologies, and usage information about how you interact with our pages. You can find out more in our Cookie Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and questions
- To prepare quotations based on your requirements
- To process and progress your reservation requests with the relevant suppliers
- To communicate with you about your bookings and any changes to them
- To provide customer support before, during and after a reservation
- To operate, maintain and improve our website and services
- To help detect, prevent and investigate fraud or misuse of our service
- To comply with our legal and regulatory obligations
We rely on appropriate lawful bases to process your information, including performing the service you request, our legitimate interests in operating and improving our business, your consent where it applies, and compliance with our legal obligations.
4. Sharing Information
We share personal information only where it is necessary to provide our service or where we are required to do so. This may include disclosure to:
- Travel and accommodation suppliers, to arrange and confirm the reservation you request
- Payment providers, to process reservation payments securely
- Technology providers who help us operate our website and support our business
- Authorities, regulators or advisers where we are required to do so by law
We do not sell your personal information. Where suppliers or providers handle your information on our behalf, we ask them to protect it and to use it only for the purposes we have agreed.
5. Payment Security
When a payment is required to progress a reservation, we use secure technologies to help protect your information during the payment process. We do not intentionally store your full card details unless it is necessary to provide the service you have requested, and where any such information is handled we aim to do so in line with applicable payment security standards.
6. Cookies
Our website uses cookies and similar technologies to help it function, to understand how it is used and, where applicable, to measure our marketing. You can control cookies through your browser settings and any choices we provide. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
7. Data Security
We take the protection of your information seriously and use reasonable technical and organisational measures designed to help keep it secure and to reduce the risk of unauthorised access, loss or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk, and we encourage you to take care when sending sensitive details online.
8. Data Retention
We keep your personal information only for as long as it is needed for the purposes described in this policy, including to provide our service, to maintain appropriate business records, and to meet our legal, accounting and regulatory obligations. When your information is no longer required, we take reasonable steps to delete it or to anonymise it securely.
9. Your Rights
Subject to applicable law, you may have the following rights in relation to your personal information:
- The right to request access to the information we hold about you
- The right to ask us to correct information that is inaccurate or incomplete
- The right to request deletion of your information where we are permitted to do so
- The right to object to, or ask us to restrict, certain uses of your information
- The right to withdraw your consent where we rely on it, without affecting prior processing
To exercise any of these rights, please contact us or email [email protected]. We may need to verify your identity before we act on a request. If you have concerns about how we handle your information, you also have the right to complain to the UK Information Commissioner’s Office (ICO), although we would welcome the chance to resolve any concerns directly with you first.
10. Third-Party Links
Our website may contain links to third-party websites, including those of travel suppliers and other providers. We are not responsible for the content, privacy practices or security of any website we do not operate. We recommend reviewing the privacy policy of any website you visit through a link on our site.
11. Children’s Privacy
Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.
12. International Transfers
To arrange accommodation with suppliers located in other countries, your information may be transferred to, and processed in, locations outside the United Kingdom. Where this happens, we take steps to ensure that appropriate safeguards are in place where required by law, so that your information continues to be protected.
13. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. When we do, we will revise the “last updated” date shown above. We encourage you to review this page periodically so that you are aware of how we protect your information.
14. Contact Us
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us or email [email protected]. Our registered details are shown below.